light on/off" • If you want to set the mood, just say “Alexa, dim the light” • If you want to boost your heating or hot water, just say “Alexa, tell Hive to boost the heating/hot water” • You can take the help of our trusted Alexa customer service … If the problem still exists, unplug that one and plug in just one other. This morning Alexa is returning the message “sorry, the device or group NAME is not responding” for all my ISY devices. For Business. I have the latest firmware and apps. Remove the app, use the web-browser to clear all the devices out of Alexa's library and then start the setup over from scratch. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. Chatting to Alexa is easy. Check for device or setup issues. Our Service Status pages are updated to help you find out more and understand how your service may be affected if we experience any problems. 239 0 Smart plug mini unresponsive. All devices say server unresponsive. The Leviton app turns it on/off fine. Real-time problems and outages for Amazon Alexa. I get it only intermittently, but I would not call it a Hubitat issue. Maybe Alexa is having issue with voice processing. Posted elsewhere but it was never addressed. Here you see what is going on. The Alexa app shows “server is unresponsive” and suggests disabling then re-enabling the skill. Tap on Skills & Games. Nope. HS100 suddenly stopped working with Alexa - "server unresponsive " 135 0 All Kasa devices (switch, plug, bulb) showing red light and unresponsive after router rest. You think it might the issue? Has this problem existed ever since you started using the Alexa Skill? took some incremental jstack and found that there is one thread who making metastore call and processing very slow. Help & Customer Service. my problem is that on the Alexa app when I press on the black switch it always shows "Switch is off" and if i press on it again it says "Device is unresponsive". Then select History. Could be a load issue? Subscription Programs. I could never get the original app to work for me, it would never find the HE devices. Tap on the three lines in the upper left-hand corner. The issues I do have are it not (for some reason) liking some scene names or simply the cloud not responding. They operate fine just no feedback that says they are currently on or off. I've had the same thing happen with the Insteon Skill and the Wink Skill. Only sometimes? I have this issue with all of my devices. So for every Alexa request, we try to get the response from MQTT. Does the Alexa HomeSeer skill use myHS in some fashion? Make sure the Alexa-enabled device is in Wi-Fi range. Note: Some manufacturers listed may not be available in all countries. Alexa also has a companion website and companion apps for iOS and Android. In fact, not that I think about it, the times when I used to get that response from Insteon, it was a known issue and they were updating their firmware to try an resolve it, but I also has a faulty Insteon hub that was working-ish. Any ideas? I’ve seen it intermittently. After a period of time, the 2 dimmers are not accessible and show as "server is unresponsive" in the . Please help with this issue. Any ideas? Just for information, see enclosed screenshot. Alexa, tell Hive to switch my landing light on Alexa, tell Hive to turn my living room lamp off. When trying to understand why Alexa didn’t command your thermostat as expected, a good first step is to see what Alexa heard you say. Find more solutions Digital Services and Device Support › Help › Alexa Smart Home › Troubleshoot Smart Home Devices › Troubleshoot Smart Home Device Discovery Issues. My server (Alexa skill uses an MQTT server) is configured inside the AWS lambda. Has anyone else seen this behavior? Specific devices? If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app.