Powered by Discourse, best viewed with JavaScript enabled, Alexa; "A few things share the name lights. Here's something simple to try. When trying to control a device the screen briefly says waiting for UDI, and at the top it says the server is unresponsive. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". ", Alexa skill controls device but says the device is not responding. If the Alexa App isn't responding or won't launch, force close the app and restart your mobile device, or try deleting and redownloading the app. Bummer, I have never had a problem with my stuff. Here in the Netherlands, the Vera skill has disappeared from Alexa. works best for me. Alexa, tell Hive to turn my kettle on Alexa, tell Hive to turn my TV off. Customer Support. Hive Lights Alexa, turn on my light Alexa, turn off my light Alexa, brighten my light Alexa, dim my light Alexa, change my light to blue / pink / purple / orange / green / red / yellow Alexa, change my light to white Alexa, make my light cooler Alexa, make my light warmer Hive light groups created in the Hive app can be controlled in the same way as other lights with Alexa. To enable it again, follow these steps: Open the Alexa app Open the menu in the top left corner. Thread 24233: (state = IN_NATIVE) - java.net.SocketInputStream.socketRead0(java.io.FileDescriptor, byte[], int, int, int) @bci=0 (Compiled … when she kept telling me it did not work when it did.... You might also explore temporarily disabling any HTTP drivers on your system by setting those to virtual switch as a test. I have written response message correctly. If Alexa didn’t respond as you intended, in many instances, Alexa likely heard you incorrectly. I have this issue with all of my devices. Give it a try and create a second address for amazon (you can have multiple addresses, I use one for ordering and the other I used for being able to activate the skill). alexa smart home. Technical Support Solutions › Overview. Home-based Agents. I have the same issues as above… both in Belgium and the Netherlands…. Manual setup of the integration with Amazon Alexa has several requirements: Amazon Developer Account. level 2 Server is unresponsive - Alexa App. Login not working? When the message comes up you can not see the current state of the device. Please enable the skill. Echo was able to turn on devices and groups for Vera. Works so much better for me, did get annoying Tap on Your Skills. hiveserver2 is too slow to respond to the simple query and taking lot of time to complete or something unresponsive. Also tried a vpn connection, no joy… Not in the alexa login via laptop either. Everything else in the house seems to be working: Echo Plus, 4 Echo Dots, Philips Hue bulbs, Jinvoo Smart … yup. It remains off and also I get device is unresponsive message. Light Bulbs. How do I talk to Alexa? Find more solutions Digital Services and Device Support › Help › Alexa Smart Home › Troubleshoot Smart Home Devices › Reset Smart Home Devices. Always goes away for a time, then reappears, goes away, etc. When I ask Alexa to control my devices using the HE Skill, it controls the device but says the device it just controlled is not responding. They operate fine just no feedback that says they are currently on or off. Push and hold the main button on your Ecobee Switch+. alexa app under devices -> switches. Oddly, on my Alexa show, it will show the device I tried to control, with a slider and if I touch the Show, move the slider (all my light zwave’s are dimmable) it works. Hive Active Plug. Comment. Continue to hold the main switch for five seconds. When I do use it, it happens every time and the device doesn't matter. If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. I had this issue until I uninstalled nest camera integration. Strange, can definitely not find it anymore in the skills section. I am using the Alexa skill to control these. I only need the basics so the old Alexa app I ended up disabling the skill again via the Amazon Alexa app. Get Tech Support 1-833-202-2695. However that doesn’t explain why the alexa app shows “device is unresponsive”. Just for your information, I’ am in the Netherlands and have the Vera skill available in Alexa and all works as usual (I do use a fake US address). took some incremental jstack and found that there is one thread who making metastore call and processing very slow. Service Status Page > Trending FAQs. Wyze recently reset their security tokens as a precautionary measure, which means everyone’s Wyze Alexa skill was reset. Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. Within HS3, they all work fine. Move it … any idea why the state isn't shown/updated on the Alexa app? The devices still respond to voice commands. You can sign up here. I get a message saying the skill linked with lights is not enabled. Execution is successful for lambda event request.When I test it on emulator it returns me ok status but in the alexa app under device status it doesn't show updated status. I have this issue with all of my devices. Any other things I can try? If so, how can I fix it? Ghazgkull (Customer) asked a question.. December 3, 2020 at 6:55 PM The times it was happening with the Wink hub, well that could have just been a slow response because it was on Wink v1, ergo, WiFi connected. Press the main button one time. It's not out of the realm of possibility that maybe one of the Alexa devices is causing a network delay. I have a problem with Alexa Enterprise Solutions › Overview. Happens all the time? works best for me. But it goes away after sometime. I only need the basics so the old Alexa app All devices say server unresponsive. To be honest I don't use Alexa enough to know if it's intermittent or not. Create a Custom Alexa Skill to build custom commands; Create a new Flash Briefing source; Alternative: use the Emulated Hue integration to trick Alexa into thinking Home Assistant is a Philips Hue hub. Strange because I can do it all in the Smarthings all from my phone! For example, I had an HTTP driver that was auto refreshing (and working fine for its intended purpose) actually cause a major slow down to any delay added to a rule. I've experienced that. TP-link devices worked fine. All devices say server unresponsive. is the server down? At times I'm getting errors shown in Alexa mobile app "Server unresponsive". Wait for the voice prompt to say "Restart Device". • If you want to turn a Hive Active Light on or off, just say “Alexa, tell Hive to turn the light on/off" • If you want to set the mood, just say “Alexa, dim the light” • If you want to boost your heating or hot water, just say “Alexa, tell Hive to boost the heating/hot water” • You can take the help of our trusted Alexa customer service … If the problem still exists, unplug that one and plug in just one other. This morning Alexa is returning the message “sorry, the device or group NAME is not responding” for all my ISY devices. For Business. I have the latest firmware and apps. Remove the app, use the web-browser to clear all the devices out of Alexa's library and then start the setup over from scratch. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. Chatting to Alexa is easy. Check for device or setup issues. Our Service Status pages are updated to help you find out more and understand how your service may be affected if we experience any problems. 239 0 Smart plug mini unresponsive. All devices say server unresponsive. The Leviton app turns it on/off fine. Real-time problems and outages for Amazon Alexa. I get it only intermittently, but I would not call it a Hubitat issue. Maybe Alexa is having issue with voice processing. Posted elsewhere but it was never addressed. Here you see what is going on. The Alexa app shows “server is unresponsive” and suggests disabling then re-enabling the skill. Tap on Skills & Games. Nope. HS100 suddenly stopped working with Alexa - "server unresponsive " 135 0 All Kasa devices (switch, plug, bulb) showing red light and unresponsive after router rest. You think it might the issue? Has this problem existed ever since you started using the Alexa Skill? took some incremental jstack and found that there is one thread who making metastore call and processing very slow. Help & Customer Service. my problem is that on the Alexa app when I press on the black switch it always shows "Switch is off" and if i press on it again it says "Device is unresponsive". Then select History. Could be a load issue? Subscription Programs. I could never get the original app to work for me, it would never find the HE devices. Tap on the three lines in the upper left-hand corner. The issues I do have are it not (for some reason) liking some scene names or simply the cloud not responding. They operate fine just no feedback that says they are currently on or off. I've had the same thing happen with the Insteon Skill and the Wink Skill. Only sometimes? I have this issue with all of my devices. So for every Alexa request, we try to get the response from MQTT. Does the Alexa HomeSeer skill use myHS in some fashion? Make sure the Alexa-enabled device is in Wi-Fi range. Note: Some manufacturers listed may not be available in all countries. Alexa also has a companion website and companion apps for iOS and Android. In fact, not that I think about it, the times when I used to get that response from Insteon, it was a known issue and they were updating their firmware to try an resolve it, but I also has a faulty Insteon hub that was working-ish. Any ideas? I’ve seen it intermittently. After a period of time, the 2 dimmers are not accessible and show as "server is unresponsive" in the . Please help with this issue. Any ideas? Just for information, see enclosed screenshot. Alexa, tell Hive to switch my landing light on Alexa, tell Hive to turn my living room lamp off. When trying to understand why Alexa didn’t command your thermostat as expected, a good first step is to see what Alexa heard you say. Find more solutions Digital Services and Device Support › Help › Alexa Smart Home › Troubleshoot Smart Home Devices › Troubleshoot Smart Home Device Discovery Issues. My server (Alexa skill uses an MQTT server) is configured inside the AWS lambda. Has anyone else seen this behavior? Specific devices? If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app.