Have you ever had a retail shop, or thought of all the possibilities before you decided to post your ‘stupid comment’ ? I think one guy was possibly lying, just from what he said about managing to get the item at his local market (unlikely because of what it was) but I’ve no reason to doubt the others. Buyer saying they received incorrect item , and wants me to pay return p&p. You may be surprised how many go away and find their parcel and discover that cases aren’t opened in the first place. Choose this option if you don't have tracking details from one of our integrated shipping carriers showing the item was delivered to the address on the order, or showing the package has been in transit without movement for 7 days or more. For some strange reason a few buyers don’t seem to like their dirty washing in public view and then turn their feedback to private I wonder why? Buyer did not contact me at all after my email, so i presumed that she had recieved the item. When a buyer opens a request, please be aware that funds related to the sale may be put on hold. Mail Theft is what it is, and it should be treated as such. It’s surprising, if you suggest the buyer checks with Royal Mail and their neighbours or even their husband or wife, how often a parcel will then turn up before they open a case on eBay. Sell on Amazon. As a clothes seller we recently found a customer who claimed she had not received her order wearing it on a photo she had posted on Facebook. – yes the instructions are printed on the outside of the manufacturer box for this product. Another weapon in the arsenal is to put a slip into each packet with a unique email address that isn’t published anywhere else, asking them to email with any issues. We have been hammered with these in the last month. Every single one of them that has been claimed INR has been eBay. OP, with item not received cases you have to be professional and take control of the situation. You cannot find out further information without first signing in with the special password you received, when you signed up to you the service, hence if you do not have this password contact your seller, who can then scan further…. Including the cases that are opened or emails claiming these INR. For example, if I sold mobile phones, it’d be full tracking. “there are no instructions on the box”. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. The buyer will receive the item, and usually wait a week or so (or until you’ve left them feedback) and then send you an … Once you’ve sent the replacement, let them know it’s on the way and upload tracking information to the request. The simple truth is we are selling more than ever tracked on ebay and charging for this. I asked EBay about this and they are saying that Hermes issues the Claims code and that it means they could not deliver the parcel and are waiting for the customer to use the code to claim the parcel from them. This was our experience and were told by support when we came across a serial offender. If the weight goes over 2kg, I send on courier if it’s viable to do so. Something went wrong. In the email you received telling you the buyer's issue, select See request details. Royal Mail should be helping us with tracking by affixing a 2D bar code to each and every parcel posted by a business. Buyer saying not received item. Suggested the buyer go to her local PO and ask about it. We were getting around 5 to 10 INR’S every week, now only 1 or 2. we dont bugger about with the cloak and dagger stuff To be honest the problem is not with the buyers , the problem is with ebay. I go into ebay, get the customers phone and give them a ring and explain exactly what has happened. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. In the email you received telling you the buyer’s issue, select See request details. Etsy accepts the post offices "delivered" as delivered. Filmfanrusky1 2018-05-22 16:22:45 UTC #1. Pays to read the fine print. I can imagine 3 items per 1000 going missing en route with Royal Mail, whether that’s theft, delivering to the wrong address, or the package getting eaten by a sorting machine. We do NOt claim it has been delivered, but state ‘IF you have arrived at this page, you have scanned a packet with our QR code on it. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. By obtaining a refund or replacement they effectively get the goods for … i dont think so. is there any evidence whatsover that ebay will do anything at all with all these open cases and reports? You’ll see the refund amount, and you have the option of adding a message to the buyer. You should report missing packages to the shipping carrier you used—they may be able to help. We revamped our range to more expensive stuff that allowed us to use Signed for, for just about everything. Sadly, according to many serial victims, ebay refuses to ban buyers who have repeatedly scammed multiple sellers, and until they begin to clamp down, we all have to expect the worst every time there’s a new message in our inbox. the above is all well and good We realised after a year that we were losing out on smaller orders as people would simply not pay for this service. These items will typically be fairly low in value as they feel people will be less likely to report them if they claim they haven’t received their item. We are better priced on Amazon with FBA. This year we have started putting a QR code on all packets sent. The vast majority goes Royal Mail 48. We purchased the shipping through Amazon services. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. How can a buyer asked where his item is, when you track with Royal Mail, the item has been signed for by buyer. Most of the buyers on ebay think that it is part of their right to put a false claim and this is a normal practice and nothing wrong with that as this the rule on ebay MONEY BACK GURANTEE which means they can have the item the money and bullying the sellers as well. As I dont get that many INRs the addy is not used much, but it is funny when I do get an email on that address. All but one we think is just theft. I’m afraid ebay is encouraging the buyers to behave this way, most of the buyers buy from ebay and amazon, they never behave this way on amazon. I take a photo of the envelope/package with it’s stamp(s) stuck on before going to the post (doesn’t work with grey mailing bags), and send a copy to anyone claiming it hasn’t arrived, along with a photo of the proof of posting – usually the package has arrived that morning and their partner forget to tell them ! How to deal with dodgy ‘Item Not Received’ buyers on eBay. I heard this from Royal Mail themselves that it is one of their biggest bug bears, posties not leaving cards. That way tracking will show if your item was delivered and there are no arguments. – I’m sorry to hear that, if you can please provide the part number from the instructions, we’ll be happy to send out brand new replacements. Of the 10s of thousands of sold items sold in the last 8 years. Enter your search term to display live search results. I spoke to my Royal Mail account manager the other day. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. ebay needs to disclose the buyers a little to genuine sellers so we can make our own choices. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab. Sellers are of course advised that it is best to send everything tracked. From my point of view, INRs aren’t a significant issue and I don’t need to add tracking or get signatures. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. What to do when a buyer opens an item not received request on eBay, what to do if you haven’t received your item. . Too many resolution cases opened and you’d lose your selling privileges, and that’s even if you resolved them all by replacing or refunding the missing product. The buyer has not contacted me so hopefully that means they have received the item – although I’ve not yet received feedback either (although thats not guaranteed I suppose). You’ll also see your response options: Add tracking details: You’ll need to provide tracking within 3 business days of the request being opened, if you haven’t done so already. I have been guilty in the past of not always claiming and writing it off. we are idiots, for continuing to sell on ebay and subject ourselves to this abuse. Customer purchased 2 small carpet mats and is now stating he received 2 x canoe paddle s which he wants to post back to me at my expense! Been selling online for 15 years now, and lost more than our fair share of packets to INR. a good idea would be ebay give you warning the seller has a high level of INR cases , if the buyer buys from you there is a recomendation from prior to shipping the item to ship with tracking in the address section or use a ebay discounted postal label Sell on Amazon. On the next page, enter your message and select. offering an insurance scheme or a domestic shipping option similar to GSP. Tip How to handle a return request as a seller. Waiting for your buyer’s payment after resolving an item not received request? I am the founder of Ringcrush, and of the "Million Dollar Etsy Shop". my latest bundle of joy: The cost of goods and postage, approx £15. They need to contact their post office and see where they were actually delivered as sometimes, though rarely, they do deliver them to the wrong place. Actually eBay UK is the worst of the lot. By doing so, we have noticed a significant reduction in INR’s… However today she has mailed me saying she would like a refund as she still hasn't received the item. Buyers have a reluctance to open resolution cases on eBay and repeat offenders will certainly be wary. From 1st June to today, I’ve had £20K sales spread over 1148 transactions on ebay. That was fine and losses still occurred sometimes, mainly when posties ‘forgot’ to get signatures & that gave buyers to ability to claim INR as RM (and us) could not prove otherwise. Once a request is opened, you have 3 business days to resolve the issue. If you mean larger business sellers, then it is more likely, but you should have qualified your remarks. Sadly the implementation of the tracking side is delayed and Royal Mail aren’t yet publishing tracking details and we’re not likely to see support for 2D bar code tracking on eBay before 2017. Send a message to the buyer: If you’d like to speak with the buyer directly to try to resolve their issue, you can send them a message. As long as the transaction was made using the 'BUY' button then you are both covered by PayPal Protection, this means that the buyer can decide to open an 'item not received' or 'not as described' claim. i think this would be a good trial for ebay to roll out , if a buyer has more than 10% INR cases per month , put them on a watch list with ebay supplying a optional reduced tracking label , this will benefit buyers and sellers, ebay could use something like traffic signals only sellers can see and not disclose with a buyer We have really had to put out buyer preferences as high as possible. There is an old saying that you cannot have your cake and eat it, and I think it applies quite well in this sort of scenario. 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