Alexa Helpline is a group of expert technicians who can fix your Alexa device in a short span of time. Yesterday, everything worked. Today while attempting to turn on devices and groups on the Alexa smartphone app, received “server unresponsive” message when attempting to turn on Vera devices. Push and hold the main button on your Ecobee Switch+. Amazon server outage makes Alexa unresponsive. Tap on Skills & Games. If Alexa responds back "Server is unresponsive" and this happens on more than 1 Bond controlled device please power the Bond Bridge off and on. iOS app controls everything as expected. When the BOND center ring is solid blue wait 2 minutes for the Bond Bridge, the Bond Home … Alexa is designed around your voice. However, the devices are working perfectly when I try to access them using the IHC app. In the Alexa app, open the Menu, and then select Settings. when I try to turn on/off devices with Alexa it is saying "Device is not responding". HI @DougHo, Thank you for sharing your experience with the Alexa skill and your Smart Locks with the Community. Check that your device is within 30 ft (9 m) of your Amazon Smart Plug. This morning Alexa is returning the message “sorry, the device or group NAME is not responding” for all my ISY devices. What's the model number of your 2 plugs that are no longer responding with Alexa? yankacy (jay yankacy) September 19, 2018, 10:04pm #1. Hi, I have an echo second generation and broadlink rm mini . Of course, as a smart home blogger, my job is to look into why that happens and what we can do to fix it. I have this issue with all of my devices. Tap Amazon Alexa. When trying to control a device the screen briefly says waiting for UDI, and at the top it says the server is unresponsive. In fact, not that I think about it, the times when I used to get that response from Insteon, it was a known issue and they were updating their firmware to try an resolve it, but I also has a faulty Insteon hub that was working-ish. Press J to jump to the feed. I have written response message correctly. Execution is successful for lambda event request.When I test it on emulator it returns me ok status but in the alexa app under device status it doesn't show updated status. I have Ring Alarm and Kwikset SmartCode 888 (Z-Wave) which works fine in the Ring app. Hopefully they’ll stay working and I won’t have to do another Disable/Enable. Amazon Alexa uses the remote control feature of the plugs to control it. Check that your device isn't muted. When the message comes up you can not see the current state of the device. It remains off and also I get device is unresponsive … yankacy (jay yankacy) September 19, 2018, 10:51pm #2. I installed the broadlink Alexa skill and did a device discovery which shows the devices in the Alexa app. The Alexa app discovers my other items I.E. See if that works, and if it does, then it might be the Kasa skill that you may need to disable and enable again. 1 … Power the BOND back on by plugging the USB connector into the BOND. The skill used to work but suddenly stopped when I switched my stuff over to a new wifi network. Am I doing something wrong? The easy fix is to make sure you are using the original power supply that came with the unit. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". Try to reboot your WEMO devices and Alexa, then check again if they still won't respond. Connecting Ring Devices with Alexa is a simple process. Alexa doesn't respond or says she can't understand you. I’d like to know if this is a bug in Ring’s Alexa skill, or some temporary server issue, or something else such as my misunderstanding. To fix issues with your Echo device not responding: Make sure you're using the power adapter that was included with your device. Hey i tried the broadlink skill yesterday as you said. Make sure you have an active internet connection. “Alexa, arm Ring.” Once armed Alexa will respond with: “Ring is armed in home/away mode.” To check the status of your Alarm, say: “Alexa, is Ring armed?” To disarm your Ring Alarm, ask Alexa: “Alexa, disarm Ring.” Alexa will ask for your four-digit voice code. Does the Alexa HomeSeer skill use myHS in some fashion? New comments cannot be posted and votes cannot be cast. The devices still respond to voice commands. The Alexa app can’t control the devices either. Alexa App Helpline. Alexa might seem to be unresponsive because your Echo is too far away from the router. OK solved the problem. When telling alexa to turn on/off she says the device is unresponsive. All I did was get IHC to forget the Broadlink (which lost all my devices), dsiconnected the Alexa skill and just re-added the Broadlink device and readded the Alexa skill and everything started working. Your Ecobee Switch+ will restart, and should be ready to use again in a few minutes. Echo was able to turn on devices and groups for Vera. Hey dude. Tap on Your Skills. Check that your Alexa device and the Alexa app have the latest software version. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. However, today and yesterday the lock does not work with Alexa; the Alexa app says “Server is unresponsive” (also an orange-ish circle with triangle exclamation mark and “There is a problem” text saying Please check on your lock). Latest update (resolved): Ring’s Alexa skill updated in the last couple of days, did not work at all until Disable and Enable again, and after that my two smart locks are working properly with Alexa. I live in India. Original message follows: Is this the place to reach support for Ring’s Alexa skill, and is there a change log/known issues somewhere to help support myself? It worked just fine but stopped when I changed my WIFI setup. Get Tech Support 1-833-202-2695. The app will connect to your Echo, and a list of available Wi-Fi networks will appear. How are you enjoying the Alexa integration with your Smart Locks and Alarm? Post your comment; Comments (12) ... Alternatively you could even get a red ring with the assistant asking you to try later. Select your device and then select Update Wi-Fi. Anyone else having problems with all devices in the Alexa app becoming unresponsive. However, today and yesterday the lock does not work with Alexa; the Alexa app says "Server is unresponsive" (also an orange-ish circle with triangle exclamation mark and "There is a problem" text saying Please check on your lock). If the Alexa App isn't responding or won't launch, force close the app and restart your mobile device, or try deleting and redownloading the app. If Alexa says it is not responsive, open Kasa, and disable your Wi-Fi. Which one is the Skill? Nothing seems to work. (ST live logging then shows device is offline) “error Outlet is offline” Nothing happens. I live in the US and have the same problem. It also initially worked fine in Alexa (several days ago). Harmony hub, Ring and Yamaha Multicast. I wondered about similar names of devices, for example a lock named “Front Lock” vs the contact sensor named “Front Door” but hope those are okay since I can’t think of better approach. Alexa says “Server is Unresponsive” on Smart Home Devices Even after resetting and re-enabling smart devices from Smart Things - I am unable to use Alexa to turn on/off devices. Once properly said, your Ring Alarm will disarm. All devices say server unresponsive. On your Echo device, press and hold the Action button until the light ring changes to orange. Maybe something is cause a major delay on your network and Alexa cannot get the status before timing out and giving the response (sorry the device is not responding). What’s going on here? /r/AmazonEcho is a community centered around the Amazon Echo, or as we like to call her - Alexa. Move it closer to the router and see if this solves the problem. 475 2 TPlink smart plugs not working in Alexa. Sign in to your Sensi account, and tap Link. iOS. A simple restart often solves a host of mysterious tech problems. Powered by Discourse, best viewed with JavaScript enabled. Earlier Update: A couple hours after writing this, I installed a second lock (Kwikset 914) and it has the same problem - works fine in Ring app but not in Alexa (Server is unresponsive). I tried disabling and deleting all devices. Once this is accomplished, you’ll be able to use a variety of Alexa-enabled devices with your Ring devices. Tap on Disable. Any ideas? The light indicator is red when your device is muted. To directly control your Sensi thermostat with Amazon Alexa: Open the Sensi app. However, the devices are working perfectly when I try to access them using the IHC app. She's also an expertly-tuned speaker that can fill any room with immersive sound. 152 1 HS105 Not Discoverable on Alexa (Local Wi-Fi Control only / remote cloud send cmd failed) 1579 1 … So that you could enjoy your Alexa device asap. Hopefully someone can verify status of Ring Alarm with Kwikset Z-Wave and Alexa, rather than some less-informed response such as re-detecting devices, deleting/adding the skill, or deleting/adding the app (unless such step is known fix for issue of my system installed last week). Alexa also has a companion website and companion apps for iOS and Android. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. Without WiFi Alexa device is just like a bluetooth speaker! ... Server Unresponsive on Alexa App. Tap on Wyze and then Disable Skill. it is still giving me the same response "Device not responding". I had an issue with Broadlink not responding when I first set up the UK skill a few months ago. Press question mark to learn the rest of the keyboard shortcuts. All devices say server unresponsive. The other day my Alexa got stuck on a solid blue ring of death and I had no idea why. Continue to hold the main switch for five seconds. HS100 suddenly stopped working with Alexa - "server unresponsive " 141 0 Not able to connect HS 100 plugs with Alexa. I installed the broadlink Alexa skill and did a device discovery which shows the devices in the Alexa app. I tried rebooting the device, resetting the router and all that. when I try to turn on/off devices with Alexa it is saying "Device is not responding". Last problem: Jan. 6, 2021 at 7:44 p.m. Reply Delete Hi, I have an echo second generation and broadlink rm mini . There are 2 broadlink skills, one works flawlessly. Same problem here! Tap the person icon (iOS) or the three vertical dots (Android). Tap on the three lines in the upper left-hand corner. Set up your Alexa-enabled device and download the Amazon Alexa app. Can you still control them via the WEMO App? i had to download the skill by changing the store to U.S. Open Alexa app, go to all devices, select device that is not working, click trashcan icon (top right), click +(upper right), click Add Device, click Kasa (to connect your TP-LINK Kasa device to Alexa, click discover devices at bottom right, discovery should detect the device you wish to add. Strange because I can do it all in the Smarthings all from my phone! ? Tap Smart Integrations. I use daily and they never skip a beat (unlike IFTTT connected skills). Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. EricwithVera September 7, 2019, 2:27pm #2. Make sure that your Alexa device and your Amazon Smart Plug are connected to the same Wi-Fi network. The Alexa service is not enabled. My apps are Android, if that matters. Tags: alexa commands do not work on lg tv, alexa lg webos tv, amazon-alexa-lg-tv, is my lg tv compatible with alexa, issues with alexa and lg tv, lg smart tv alexa skill, lg smartthinq alexa commands, lg tv alexa commands, lg tv alexa commands list, lg tv alexa compatible, lg tv not responding to alexa, lg tv unresponsive to alexa I'm getting the same intermittent "Server is unresponsive" with my Hue items that are connected … Alexa skill is unresponsive. Ring Supported Alexa-enabled Devices. Power the BOND off for 30 seconds by removing the USB connector. Jo-Ann - 21744 Restart the Alexa-enabled device. Press the main button one time. TP-link devices worked fine. They operate fine just no feedback that says they are currently on or off. Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amzon Echo. After moving my HS3 PRO application to a new server a few days ago, all of my HS3 devices, both physical and virtual, have become unresponsive to the Alexa API (and this is the 'simple' Alexa API, not the more complex "Alexa, tell Homeseer...." version). Once disabled, tap on Enable to Use for the Wyze skill. IHC or Broadlink Skill? Wait for the voice prompt to say " Restart Device ". She's always on—just ask for information, music, news, weather, and more. SO if your Amazon Alexa is not connecting to WiFi then you need an expert technician’s help instantly. If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. That's all you need to do. Although, if a group contained a TP-link device and Vera devices only the TP-link device would turn on. First set up your Alexa-enabled device and Vera devices only the TP-link device would turn on with... 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